Terms and Conditions

Detailed description of goods and/or services

Office Group is a business in the furniture industry that sells, moves and installs office furniture.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 days and delivery confirmed by way of email or phone call.

Delivery is handled by our own team within Gauteng and surrounding areas, and courier service across the rest of South Africa.

Return and Refunds policy

The provision of goods and services by Office Group is subject to availability. In cases of unavailability, Office Group will refund the client in full within 30 days. Cancellation of orders by the client will attract a 20% administration fee.

Orders placed are subject to no refund, return or exchange, except in the event of manufacturing defects that cannot be rectified.

Customer Privacy policy

Office Group shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569 .

Payment options accepted

Payment may be made via EFT, Visa and MasterCard.

Card acquiring and security

Card transactions will be acquired for Office Group via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored by Office Group separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

Office Group takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

This website is governed by the laws of South Africa and Office Group chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

Office Group may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

This website is run by Laurus Office Group (close corporation) based in South Africa trading as Office Group and with registration number 2005/155233/23.

Office Group contact details

Company Physical Address: 892 Tipperary Rd, Bronberrick, Centrurion, Gauteng, 0157

Email: info@officegroup.co.za

Telephone: 0861 000 390